30-Day Refund Policy
Last updated: September 8, 2026
Our 30-day policy
You may request a refund for an initial Video Velocity purchase within 30 calendar days of the transaction date. The request must identify the purchaser and applicable JVZoo order so the transaction can be verified.
How to request a refund
Submit your request through the support or refund option associated with your JVZoo receipt, or email ray@raythevideoguy.com. Include the purchaser’s name, purchase email, JVZoo receipt or transaction number, product purchased and reason for the request.
Recurring credit plans
You may cancel a recurring credit plan to prevent future charges. Cancellation does not automatically refund prior charges. A refund request for an individual recurring charge must be submitted within 30 calendar days of that charge. Cancelling after a renewal has processed does not by itself reverse the renewal.
Abuse and exceptions
We may deny a refund request where there is evidence of fraud, account sharing, repeated purchase-and-refund activity, substantial abuse of credits or other misuse of the service. Nothing in this policy removes rights that cannot be waived under applicable law.
After a refund
If a refund is approved, access to the refunded product, included upgrades and unused credits may be removed. Refund timing and the method used to return funds are controlled by JVZoo and the applicable payment provider.
Questions
For help with a purchase or refund, contact ray@raythevideoguy.com.